Delivery & Returns
Delivery Information
Orders are processed and delivered Monday-Friday (excluding UK holidays), we do not despatch or deliver on weekends. Orders placed after 3.00pm (GMT) will be processed the following working day. Unfortunately we cannot be held responsible for deliveries that are late. For further information please see our Delivery & Returns Policies.
UK Orders
Standard UK delivery is charged at £3.95 (including UK – Northern Ireland). Next Day delivery is charged at a cost of £4.95 for UK – Mainland, but next day delivery excludes Scottish extreme areas and Northern Ireland and excludes Bank Holidays.
UK orders are despatched by Royal Mail. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 4511 or email customerenquiries@frankwrightshoes.com.
Here at Frank Wright we know the importance of offering carbon efficient deliveries, so we’re proud to partner with Royal Mail for delivering your order. As the UK's greenest* delivery option, Royal Mail is committed (as we are) to a sustainable future, ensuring packages arrive with a minimal environmental footprint.
Here's how they're making a difference:
• Human-Powered Deliveries: A significant portion of deliveries are done on foot, with posties walking up to a billion steps daily.
• Largest Electric Van Fleet: Royal Mail operates the UK’s largest electric van delivery fleet, with around 7,000 electric vehicles.
• Biofuel Powered: Heavier trucks use 27 million litres of biofuels, reducing emissions.
• 100% Renewable Electricity: Their entire operation is powered by 100% renewable electricity.
*Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table.
International Orders
Following changes in EU VAT and custom rules we have temporarily suspended deliveries into Europe.
Orders to USA/Canada, Australia/New Zealand, Worldwide A and Worldwide B will be despatched by DHL.
Please note that prices quoted include UK VAT only (which is payable on all orders), some overseas deliveries (including those to Europe) may be subject to local duty and custom charges for which you the customer are responsible.
Please note that due to the UK’s new status outside the EU both new and returning customers from the EU may be subject to such charges.
We only issue a commercial invoice for consignments being shipped outside of Great Britain. If you require a copy please email customerenquiries@frankwrightshoes.com.
Returns Policy - UK
From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. To initiate a return login to your Frank Wright account and select the pair/pairs you wish to return and give a reason for return. Then head to https://www.royalmail.com/track-my-return#/details/5855 to create a returns label/QR code or use the QR code below. You'll need to provide your Frank Wright order reference (this starts with FWT) so you can generate a label. Please note that a £3.00 fee will be deducted from your refund for using the Royal Mail returns service.
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If you used guest checkout, you can use the Royal Mail link to send the item back, please ensure your Frank Wright order reference (this starts with FWT) is entered when completing the form.
Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.
Please send to:
Frank Wright Online Return, Werneth Ring Mills Henley Street Oldham OL1 2AE
Please note that refunds for Klarna payments will take longer to process.
Returns Policy (International)
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty (see below for how to return faulty items). From the date you received your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. Please note that all delivery charges are non-refundable.
There is no need to contact us when returning an unwanted item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:
Frank Wright Shoes Online Returns
Werneth Ring Mills
Henley Street
Off Featherstall Road
Oldham
OL1 2AE
We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. We will email you to confirm your return has been processed. Please note the cost of the goods only, will be credited to your card.
Return of Faulty Item (UK or International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@frankwrightshoes.com with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.
Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our stockists worldwide.
