Delivery & Returns

COVID-19

You may be interested to know our couriers offer a contact free delivery experience and our delivery options remain unchanged. As of 25th June all UK orders placed will qualify for free Collect+ returns up to 30 days.  If you are continuing to isolate, please contact a member of our customer service team who will be happy to assist you.

Delivery Information

Orders are processed and delivered Monday-Friday (excluding UK holidays), we do not despatch or deliver on weekends. Orders placed after 3.30pm (GMT) will be processed the following working day. Unfortunately we cannot be held responsible for deliveries that are late. For further information please see our Delivery & Returns Policies.

UK Orders

Standard UK delivery is charged at £2.95 with next day delivery at a cost of £3.95. This is UK mainland only. Excludes Scottish extreme areas and Northern Ireland. Excludes Bank Holidays.

UK orders are despatched by Hermes. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 4511 or email customerenquiries@frankwrightshoes.com.

International Orders

Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur. EU orders are sent by DHL, countries outside of the EU are dispatched on DHL International.

Orders outside the EU (DHL):www.dhl.co.uk/publish/gb/en/eshipping/international_air.high.html
Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email customerenquiries@frankwrightshoes.com.

Christmas 2020 Returns

Orders placed from 5th November 2020 can be returned up until 8th January 2021. Orders placed prior to this qualify for 30 days returns.

Returns Policy - UK

We now offer FREE RETURNS from the date you receive your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. If your return is outside our 30 day policy or you have any other issues in relation to your order please contact customerenquiries@frankwrightshoes.com.

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. 

Exchanges (UK)

If you would like to exchange your order, please contact customer services on 0161 627 4511. 


Returns Policy (International)
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty (see below for how to return faulty items). From the date you received your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item.

There is no need to contact us when returning an unwanted item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:

Frank Wright Shoes Online Returns
Werneth Ring Mills
Henley Street
Off Featherstall Road
Oldham
OL1 2AE

We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. We will email you to confirm your return has been processed. Please note the cost of the goods only, will be credited to your card.

Return of Faulty Item (UK or International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@frankwrightshoes.com with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.

Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our stockists worldwide.

 

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