Delivery Information
Orders are processed and delivered Monday-Friday (excluding UK holidays), we do not despatch or deliver on weekends. Orders placed after 3.30pm (GMT) will be processed the following working day. Unfortunately we cannot be held responsible for deliveries that are late. For further information please see our Delivery & Returns Policies.
UK Orders
Standard UK delivery is charged at £3.95 with next day delivery at a cost of £4.95. This is UK mainland only. Excludes Scottish extreme areas and Northern Ireland. Excludes Bank Holidays.
UK orders are despatched by Evri. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 4511 or email customerenquiries@frankwrightshoes.com.
International Orders
Following changes in EU VAT and custom rules we have temporarily suspended deliveries into Europe. We are working to implement the technical changes required and hope to resume this service soon.
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur. EU orders are sent by DPD, countries outside of the EU are dispatched on DHL International.
Orders outside the EU (DHL):www.dhl.co.uk/publish/gb/en/eshipping/international_air.high.html
Overseas deliveries (including those to Europe) may be subject to local duty and custom charges for which, you the customer, are responsible. Please note that due to the UK’s new status outside the EU both new and returning customers from the EU may be subject to such charges.
We only issue a commercial invoice for consignments being shipped outside of Great Britain. If you require a copy please email customerenquiries@frankwrightshoes.com.
Returns Policy - UK
From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. Refunds can take up to 10 working days to be processed. We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card, all delivery charges are non-refundable and a £2.00 returns charge will be deducted from your refund for using the Royal Mail returns service. If your return is outside our 14-day policy or you have any other issues in relation to your order please contact customerenquiries@frankwrightshoes.com.
To return your item(s) via Royal Mail for a £2.00 fee, please follow the guide on your delivery note or head to https://www.royalmail.com/track-my-return/create/5855 to create a returns label/QR code.
Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.
Returns Policy (International)
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty (see below for how to return faulty items). From the date you received your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. Please note that all delivery charges are non-refundable.
There is no need to contact us when returning an unwanted item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:
Frank Wright Shoes Online Returns
Werneth Ring Mills
Henley Street
Off Featherstall Road
Oldham
OL1 2AE
We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. We will email you to confirm your return has been processed. Please note the cost of the goods only, will be credited to your card.
Return of Faulty Item (UK or International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@frankwrightshoes.com with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.
Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our stockists worldwide.
