Orders are processed and delivered Monday-Friday, we do not despatch or deliver on weekends. Orders placed after 5pm (GMT) will be processed the following working day. Unfortunately we can not be held responsible for deliveries that are late.
Standard UK delivery is charged at £2.95 with next day delivery at a cost of £3.95. This is UK mainland only. Excludes Scottish extreme areas and Northern Ireland. Excludes Bank Holidays.
UK orders are despatched by Hermes. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 4511 or email firstname.lastname@example.org.
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur. EU orders are sent by DHL, countries outside of the EU are dispatched on DHL International.
Orders outside the EU (DHL):www.dhl.co.uk/publish/gb/en/eshipping/international_air.high.html
Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email email@example.com.
Returns Policy (UK)
We now offer hassle free returns via Collect + your item(s) via Collect+ please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide).
We want you to be happy with your purchase, however if for any reason you are not, you can return your product for a refund or exchange. All items must be returned in their original packaging and within 14 days of receipt. If your return is outside our 14 day policy or you have any other issues in relation to your order please contact firstname.lastname@example.org.
Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.
If you would like to exchange your order, please contact customer services on 0161 627 4511.
Returns Policy (International)
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty (see below for how to return faulty items). From the date you received your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item.
There is no need to contact us when returning an unwanted item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:
Frank Wright Shoes Online Returns
Werneth Ring Mills
Off Featherstall Road
We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. We will email you to confirm your return has been processed. Please note the cost of the goods only, will be credited to your card.
Return of Faulty Item (UK or International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at email@example.com with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.
Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our stockists worldwide.